Decatur heating & air conditioning services.

Empire Heating and Air Conditioning Inc

User Reviews of Empire Heating and Air Conditioning Inc

Overpriced Arrogant Service

The tech insisted that we needed a new thermostat ($170). I disagreed. He said his work is then done. I agreed to replace the thermostat. Unit still did not work. He started the condensor by hand. Tol
kudzu.com - user review - 05/30/2008
Full Review »

Great personal service

New furnace installed today - great personal customer service, Lynn is was able to get us on the schedule same day, Chris was professional and informative with our options and Keith and Dell were terr
kudzu.com - user review - 01/24/2008
Full Review »

Reliable and knowledgeable.

I have a bi-yearly inspection by these guys. They are always on time and even call before they show up. They answer any questions I have and give me good tips to keep my HVAC system in tip top shape.
kudzu.com - user review - 10/19/2007
Full Review »

Not customer service oriented.

The actual work they do may be OK. However, they are always late and sometimes you have to beg them to give you a courtesy call before they come. When you call in to the front desk - the staff that
kudzu.com - user review - 10/09/2007
Full Review »

No show

I've used Empire in the past for a rental property and had good results. When my personal residence needed an HVAC unit they were the first one I called (after checking Kudzu). Made a reservation wi
kudzu.com - user review - 09/17/2007
Full Review »

Two Service Trips and Two Charges

Empire responded quickly when I needed them. Unfortunately, the technician diagnosed the issue as a problem with my fuse box shorting. The socket and fuse holder were replaced and the same issue wit
kudzu.com - user review - 07/20/2007
Full Review »

Nice work, no issues

Had a filter compartment add to my furnace/air since the folks who owned the house before me never had one. Go figure. Called Empire, talked to Chris in sales and he gave me a rough estimate of wha
kudzu.com - user review - 07/17/2007
Full Review »

Satisfied

Empire installed a new AC condenser and coils. I think they did a decent job, and the system works very well so far. I did get other estimates, and their price was one of the better ones. Their people
kudzu.com - user review - 07/15/2007
Full Review »

Their mistake cost me $1200 and a flooded basement

Additional update - While inspecting my fix to their work, they removed my washer drain. (Why?!) Of course, the next time we did laundry we got a flooded basement. So much for the maintenance agreemen
kudzu.com - user review - 07/07/2007
Full Review »

Not Satisfied

Did not show up when promised to fix furnace. Did not call to tell us they would not be coming. Did not seem concerned when I called back.
kudzu.com - user review - 02/10/2007
Full Review »

Great installation and price!

No hassles during the installation and the price was a lot less than those BIG HVAC companies!
kudzu.com - user review - 11/17/2006
Full Review »

My Empire is now WARM thanks to Empire

I kind of dread any time a major system like HVAC breaks down. You don't know if it is going to cost a fortune. I found Empire on Kudzu.com and they were rated favorably, a member of the BBB, had a
kudzu.com - user review - 11/17/2006
Full Review »

Lack of Communication

Based upon the ratings I wanted to give this company a try. However, we could not get past the lack of communication Oh well....
kudzu.com - user review - 08/09/2006
Full Review »

Great Personal Service

Once again Empire has topped my expectations. Same day service and great customer service. Thanks Empire.
kudzu.com - user review - 08/07/2006
Full Review »

New AC system install

I was having issues with the heating and cooling systems in my home. Empire inspected the system and ducts. They did an indoor air quality test to show what we were breathing. After the recommenda
kudzu.com - user review - 06/16/2006
Full Review »

RELIABLE!

We have used Empire for several years now. We had a minor emergency this morning, and they came out right away. They looked over our system, put our mind at ease and explained what we thought was a
kudzu.com - user review - 03/06/2006
Full Review »

Pros

They replaced an ignitor in my furnace with little fuss. Very professional. Showed up when they said they would.
kudzu.com - user review - 11/01/2005
Full Review »

Superb Service and Installation

Chris came out to my home and was extremely thorough and professional in his sales presentation. Keith and Joe installed my ac very professionally. They were neat and cleaned up as their work progress
kudzu.com - user review - 07/07/2005
Full Review »