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We had both our furnace and A/C replaced by Casteel in April. My husband had several different companies give an estimate. The salesman from Casteel spent the most time going over details and didn't
kudzu.com - user review - 06/11/2008
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We've used them for an annual service contract in the past and have been very pleased. Always on time and very professional.
kudzu.com - user review - 06/08/2008
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I called Casteel, they came next day to fix my air conditioning. After they left, about an hour later, things weren't quite right. I made a phone call, Kendra in the office did what she said she wou
kudzu.com - user review - 06/05/2008
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Our HVAC went out, and after careful searching of a few companies, we chose Casteel to install a new 13 seer Trane Ac and complete Furnace ... We had talked to other large companies, as well as the s
kudzu.com - user review - 06/03/2008
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My ac went out while I was away with my family for memorial day. After fighting the traffic home, with my kids screaming they were hot, I called Casteel not in the best of moods. The girl who answered
kudzu.com - user review - 05/29/2008
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When I called this company I was very nervous. I had heard many horror stories on the news and I know nothing about air conditioning. This company is the best. From scheduling the appointment (a girl
kudzu.com - user review - 05/29/2008
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Last night I got home to find my air conditioning out at 7pm! My neighbor was having the same issue because I noticed a Casteel truck in their drive way. When the technician, Dennis was leaving the ho
kudzu.com - user review - 05/29/2008
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I called Casteel on a Friday night because our AC went out. Someone (an answering service?) took my information and said someone would call me "Give me a call first thing in the morning." I never rece
kudzu.com - user review - 05/25/2008
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I called yesterday for an appointment, my ac was down,they had someone out to try to fix it but it's as old as the house!! Rather than deliever me the news I'd be waiting through the weekend to deal w
kudzu.com - user review - 05/22/2008
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I had them out to tune up my ac, I booked the appointment from work (online!) they're having a special :), and for 79 bucks the guy was there for an hour fixing it up washing it, changing my filter, a
kudzu.com - user review - 05/22/2008
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I was very impressed by the quality of service I recieved from this company, my neighbor told me about them, and the service man they sent out was both professional and informative. He spent at least
kudzu.com - user review - 05/21/2008
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I've used this company for 2 seasons now and have found them to be nothing more than blowing hot air, no pun intended. In the fall, they found a heating coil problem in my basement unit and wanted $4
kudzu.com - user review - 05/16/2008
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Of course, my heat goes out on the coldest day of the year! Called Casteel (I got their name from here) and they came that morning and I had a new unit installed that afternoon! They were awesome!
kudzu.com - user review - 02/17/2008
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Casteel has installed both of my systems in the past two years. In an industry that is hard to find honesty, I know that I will get quality work at a fair price with Casteel. I even had a service te
kudzu.com - user review - 02/14/2008
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My heater went out today, I called and got an appointment for this morning!! The service man just left and he was so thorough! He went over everything with me from why my heater wasnt working to why I
kudzu.com - user review - 01/28/2008
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Was not real thrilled with the sales techniques of this company. When they arrived into my home...I told them what I needed and the next thing I knew, they were trying to sell me everything from a
kudzu.com - user review - 01/23/2008
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I just had the 2nd non-maintenance service provided by Casteel in the last 6 months. Today I called at about 10am and had someone here by noon for a broken furnace. It is New Year's day and I really
kudzu.com - user review - 01/01/2008
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They are knowledgeable and provide excellent service! Highly recommend.
kudzu.com - user review - 10/02/2007
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We can't complain too much because when our air broke during a scorching heat wave Casteel came to our house within 1 day and we had a new unit installed 4 days later. They did a good job but we are c
kudzu.com - user review - 09/26/2007
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We had very professional service and Iaian took the time to explain what (and why) he was performing the maintenance. We will definitely use Casteel for preventive servicing and finishing the baseme
kudzu.com - user review - 07/06/2007
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The folks at Casteel are wonderful. From the first phone call to set up my appointment until the proposal for a new system, their employees were very professional. They were honest about my needs ve
kudzu.com - user review - 06/27/2007
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It's 5:30 on a Friday...get home...AC not working...it's 92 outside...my AC was fixed and they had already left within 90 minutes of me placing a call...fantastic!
kudzu.com - user review - 06/12/2007
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I called Casteel to have my A/C serviced because 2 of my rooms weren't cooling properly. When I called, the person I spoke with was very informative and set me up for a blower door test. Josh came
kudzu.com - user review - 06/01/2007
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We have a service contract with another company and were told we needed a new ac unit during a routine visit. The quote from the company we have a service contract with was almost 1k more expensive (w
kudzu.com - user review - 05/22/2007
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The tech who visited was on time and very helpful. I know I'll be calling again in the future.
kudzu.com - user review - 05/11/2007
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Casteel is the type of service oriented company I want to deal with every time. They call you back, even if it is after they have closed and gone home for the day. They show up when they say the
kudzu.com - user review - 05/09/2007
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My wife was home sick when our a/c went out and I was out of town, we live in jonesboro and we were out of their area. Rather than just hang up, the office girl sat on the phone with my wife gave recc
kudzu.com - user review - 04/26/2007
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My service and installation went flawlessly and although I had a hiccup when they came out to service for the first time they corrected the issue and redeemed themselves.
kudzu.com - user review - 03/03/2007
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Had them out this morning for a service call, and Donald was right on time at 8am. He was very thorough and detailed in his explanation and diagnosis of my problem. He fixed it right away. He took
kudzu.com - user review - 02/24/2007
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When we first moved into our new place we were having trouble keeping it warm and the bills were just skyrocketing I called Casteel and asked the girl I got on the phone if there was anything I could
kudzu.com - user review - 02/20/2007
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five stars all the way - knowledgeable employees in the office and in the home. From start to finish great customer service. Use these guys, you won't be dissapointed. I will use them and refer them i
kudzu.com - user review - 02/14/2007
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I can't thank these guys enough for what they did for me and my family. In a world of uncertain customer service, i was impressed with there honesty and overall concern for our safety. The crack in o
kudzu.com - user review - 02/14/2007
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Casteel has serviced my units for years now and they have always done a terrific job. The technicians always explain to me what is going on, and should I need anything for my units I can always count
kudzu.com - user review - 02/13/2007
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This company is the BEST. I called on Monday morning, they came that afternoon, fixed it that same visit, and charged a fair price. The worker was clean and wore shoe covers in my house too. He wasn'
kudzu.com - user review - 02/13/2007
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My heating went down on a Sunday and I have a new baby, my wife told me to get the internet here and get it fixed. I found Casteel, gave them a call, and now my furnace runs better than it ever has. I
kudzu.com - user review - 02/07/2007
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When I woke up and found my heat was out it was 630 am. I came here on Kudzu and saw their ad. I called them (at 630am) and to my surprise the owner, Bob answered and was more than happy to discuss al
kudzu.com - user review - 02/07/2007
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When I my unit stopped working I had no idea what to do about it. When I saw that Casteel was the best in my area, I gave them a call. I spoke with a woman in the office who was very knowledgable, she
kudzu.com - user review - 02/07/2007
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I am giving this company five stars even though we had a little hiccup in the scheduling of my winter maintence call. They resolved that problem very professionally. Steven came out today to look at
kudzu.com - user review - 01/13/2007
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Our furnace stopped working a few weeks ago and at first we had called Hammocks Heating and Air in Acworth, since we had seen their vehicles at our local gas station. It was a horrible choice, since t
kudzu.com - user review - 01/11/2007
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I called this company at 8:30 a.m. on a Sunday after my furnace had gone out the night before. Though they advertise 24-hour emergency service, no one called me back until 7:30 a.m. Monday. By then, A
kudzu.com - user review - 11/20/2006
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My wife & I had been told by our HVAC company that one of our AC units was on it's last leg. Doing our research, we received several quotes. All were mostly in the same ballpark, however, one stood
kudzu.com - user review - 10/20/2006
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I had issues with my AC and they were able to come out quickly, diagnose the problem, offer suggestions and fix the problem quickly. I always appreciate someone taking the time to walk me through the
kudzu.com - user review - 09/17/2006
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You did a great job on the recent replacement of my aging HVAC systems. You spent about 2 hours looking over my system, calculating the replacement and talking to me about my options. You took the t
kudzu.com - user review - 09/01/2006
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Known Bob for 20 years. Never met a more reputable businessman. Was suprised to see a bad review. Have used his services at multiple locations
kudzu.com - user review - 08/24/2006
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The service techs were very careful while in our home and even wore shoe covers inside. Very knowledgeable staff who were conscientious about price and the best solution for the cost. Showed up on t
kudzu.com - user review - 08/21/2006
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I had a special problem..........they were able to help me get it repaired. They went above and beyond to help me. I am very pleased. Thank you/
kudzu.com - user review - 08/07/2006
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I recently used Casteel to replace two heating and cooling units. The service was excellent. The team was thorough, experienced, clean and efficient. Bob Casteel's presentation was knowledgeable and
kudzu.com - user review - 08/03/2006
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We had a new A/C and furnace installed in our crawl space. Unfortunately, the units didn't fit through the crawl space door, but these guys removed the door to get the unit in. When they found that th
kudzu.com - user review - 08/02/2006
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We were suffering with an old system that we knew was nearing it's final days. We called Casteel to talk to us about our options for replacement, and they were there the next day. There was no pressur
kudzu.com - user review - 07/27/2006
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Our old system was on its last leg. I called and received three quotes. John from Casteel went the extra mile and was on top on things from the start. He exceeded my expectation which is hard to do. N
kudzu.com - user review - 07/24/2006
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I recently got a quote from Casteel as had been told by another company (who had come out to fix my broken AC)that my system was old, on its last legs and needed replacing. The Casteel salesperson sai
kudzu.com - user review - 07/13/2006
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Through my recent ordeal,the only one how could help me was Casteel. They came out when promised and completed the job as quoted. I will usethem exclusively whenever I have an HVAC issue.
kudzu.com - user review - 07/09/2006
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After an entertaining call with their receptionist (give her a raise!), they sent out a technician within a couple hours. He let me know what the problem was, what my alternatives were (long term exp
kudzu.com - user review - 06/28/2006
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Very nice folks to deal with but the tech that came out for service call didn't really try to fix the AC problem (he didn't have a leak detector on the truck - WHY WOULD AN AC TECH NOT HAVE SUCH AN IM
kudzu.com - user review - 06/22/2006
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Good service; on time. However, the service tech quoted me one price for freon in my AC unit and charged me $4 more per pound; also tried to charge me for one additional pound of freon that I didn't
kudzu.com - user review - 06/05/2006
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I called Casteel after reading all the reviews it had on this site. I had talked to 4 other companies already, so I figured it wouldn't hurt to talk to one more. Josh came by my place (on a Saturday,
kudzu.com - user review - 05/28/2006
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Their site says "free estimates" but that is just if you know you want a new a/c unit. If you don't know what's wrong with your HVAC system, they won't come out and give you a free estimate. There's a
kudzu.com - user review - 05/10/2006
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We had our system replaced and were very pleased with entire procedure. Our church had used them to repair and replace systems. We were happy on both jobs.
kudzu.com - user review - 05/06/2006
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Honest, reliable, reasonable, respectful, knowledgeable....can't say enough to promote this company! You can count on an honest assessment of your needs and feel confident that you are getting the bes
kudzu.com - user review - 04/30/2006
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Called to schedule repair, but young woman who answered phone wouldn't stop hard sell of extended care plan. Never did get repair scheduled - gave up and hung up.
kudzu.com - user review - 04/28/2006
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Honest. Dependable. Reasonable. Gave me a 30-minute window for arrival. Called within that window when they got stuck in traffic to let me know they'd be a little late. Found the problem quickly (work
kudzu.com - user review - 04/25/2006
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I have had Casteel maintaining my equipment since 1997. At that time I had recently suffered a heart attack, and during the hottest part of the year my unit failed. Bob showed up and did what was ne
kudzu.com - user review - 04/22/2006
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CASTEEL HEATING AND COOLING IS BY FAR THE BEST AIR CONTROL COMPANY IN ATLANTA. EVERYONE THERE IS SO KIND AND THEY MAKE YOU FEEL LIKE YOU ARE A PRIORITY WHETHER YOU KNOW A LOT ABOUT YOUR AIR, OR NOTHIN
kudzu.com - user review - 04/19/2006
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My airconditioner went out last summer on what felt like the hottest day of the year:) I called Casteel and they had somone here that day! The representative sent to my home was professional and he
kudzu.com - user review - 04/19/2006
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My air conditioner broke two days ago and with my luck it is the hotest week in Atlanta. Not only that but we are having company this weekend for Easter. I called a few companies to come out to help
kudzu.com - user review - 04/14/2006
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I would highly recommend to any future customer. They were very knowledgable, courteous, and easy to deal with. They do the job correct the first time.
kudzu.com - user review - 04/14/2006
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I have recently moved to Atlanta and got Casteel's name from Kudzu.com. Great company - verry good sevice. Well worth the cost. Good value.
kudzu.com - user review - 04/14/2006
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This company sent me a letter stating that they bought out the company that use to do my service. When I called to make an appointment I was told the office would contact me. No one ever called back
kudzu.com - user review - 04/12/2006
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They responded very quickly to my request and come out the same day to issue a quote. Good follow through as well. Although I went with another provider, they left such a good impression that I woul
kudzu.com - user review - 04/07/2006
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We used Casteel Heating & Cooling as a recommendation from Kudzu. We are very pleased with our sales person as well as the installers who spent the day at our home installing 2 new furnaces. We felt
kudzu.com - user review - 04/03/2006
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I must say that Casteel did an excellent job in providing timely service and doing quality work. Everyone from their technicians to their salesman did an excellent job at putting my mind at ease in ha
kudzu.com - user review - 03/14/2006
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Casteel installed my new HVAC system and did a wonderful job. The installers were very professional and courteous. The followup has been great...I had a small issue on a weekend, and Tom, my salespe
kudzu.com - user review - 03/13/2006
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I called Casteel based on the other reviews I read here. From my experience I would agree at the quality of the company. It was easy to make an appointment and the serviceman was knowledgeable and ple
kudzu.com - user review - 03/09/2006
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We had two new units installed in our 20yr old house last year and they made a huge difference in our heating/cooling bills, being much more efficent. The people at Casteel are wonderful to work with
kudzu.com - user review - 02/24/2006
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I recently got a new HVAC system for my home. The technician came out to my home and diagnose the problem and referred a representative to provide a quote all in the SAME DAY. The technicians and staf
kudzu.com - user review - 02/24/2006
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Casteel fixed all the problems left behind by the builder on my new home. Zoned the house and humidifier. Did the work right the first time. Honest and nice people. Will use again.
kudzu.com - user review - 02/24/2006
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If you are looking for an alternative to Shumate, these guys are it. They are a great, low-pressure, small company with excellent service. Would definitely recommend and use again
kudzu.com - user review - 02/15/2006
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I called in the morning because our furnace had gone out overnight. They informed me that they had a special that week for waiving the normal service call fee. A service technician arrived that aftern
kudzu.com - user review - 02/11/2006
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We hired Casteel to install a new hvac unit in our basement. The installers arrived on time and were very nice. They did a wonderful job.
kudzu.com - user review - 02/07/2006
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I used Casteel last summer for the replacement of my air conditioning compressor. Along with better prices that others, they impressed me with the care and attention to detail that they showed. I used
kudzu.com - user review - 01/08/2006
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Fast and friendly service. We needed our air-conditioner coil replaced and Casteel did a superb job at it. They are fair and honest.
kudzu.com - user review - 06/21/2005
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